Business + Legal Operations
Responding to market pressures andincreasing client expectations
Both law departments and law firms face increasing client expectations and market pressure. Law departments see growing legal demand but are asked to do more with less, often without equivalent increases in resources. Law firms must differentiate themselves in a highly competitive market where clients expect greater value. And both law departments and law firms face the challenges—and opportunities—of the rapidly changing legal industry. To meet and get ahead of these challenges, it is critical for law departments and law firms to examine their operations and service delivery with a fresh perspective focused on maximizing value and achieving optimal performance in support of broader, strategic organizational and client goals.
Service delivery transformation to efficiently and cost-effectively provide client-focused, differentiated value
HBR helps law firms and law departments undergo transformational change and modernize the delivery of legal services by identifying organizational and operational efficiency through the alignment of people, process, and technology and by leveraging data to create new ways of working. With HBR’s guidance, they are able to clarify their operational strategy and legal innovation strategy for more lasting impact. They optimize their organization and processes for maximum efficiency and cost effectiveness, leveraging HBR as an extension of the operations team as needed. They develop and act on meaningful insights based on external benchmarking and on analysis of their internal data, as relates to their business and practice operations and service delivery, yielding streamlined operations and competitive advantage and positioning themselves for future success.
Strategy
Industry Benchmarking
- HBR Law Department Survey
- Custom benchmarking
Organizational Assessment + Strategy
- Legal operations
- Law firm practice optimization
Legal Services Delivery Strategic Innovation
- Innovation process, prioritization + governance
- Product analysis, planning + go-to-market solutions
- Organizational planning and development
Data Strategy + Data Management
Pre- and Post-merger Assessments
Operations + Technology
Internal Resource Optimization
- Organizational design, structure + staffing
- Work analysis + optimization
Outside Counsel Management
For law departments
Process Improvement
- Contract management
- Intake and workflow
- Work process alignment
Knowledge Management
- Framework
- Process + technology implementation
Spend Analysis + Cost Savings
Data, AI, + Analytics Design and Implementation
- Spend and operations data + analytics
- Advanced analytics for specific needs
Identification, Optimization, and Implementation of Legal Technology
In support of business + legal operations
Legal Operations Managed Services
- Discrete projects
- Day-to-day operations + technology support
Post-Merger Operations Integration
HBR Enabling Software
CounselCommand
For law departments. Learn more.
CounselGuide
For law firms and law departments. Learn more.
SpendConnect
For law firms. Learn more.
Related service areas: Client Matter Lifecycle, Information Governance, Legal Technology, Managed Services, Vendor Management + Cost Optimization
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Marc Allen
Bobbi Basile
Lauren Chung
Kevin Clem
Austin Hyde
Mark Klender
Sean Monahan
Jose Pariente
Chris Ryan
Matt Sunderman
