Mark Klender

Managing Director

Mark serves as a managing director in the Strategy + Operations practice within the Advisory business at HBR Consulting (HBR) and leads HBR’s Law Firm of the Future initiative. Mark has over 25 years of experience partnering with clients to advance strategy and transformations, spanning operating model and service delivery strategy, strategic cost management, location strategy, real estate, and transformation program management.

Prior to joining HBR, he led a law firm advisory practice at Deloitte. Mark has served a broad range of clients across industries, with a focus on the technology, consumer products, and legal sectors. He has written and spoken extensively on service delivery strategy, economic competitiveness, cost management, real estate, and location strategy. He was a contributing author for Deloitte’s Biennial Global Shared Services Survey Report.


  • Business + Legal Operations

Contact Info

(415) 279-8189

Latest from Mark Klender

Ten Years of Inspiration: An Eye on Today, a Point of View on Tomorrow

As we celebrate HBR’s tenth anniversary, we want to thank our clients and friends in the legal…

HBR Consulting Celebrates 10 Years of Legal Expertise, Growth, and Innovation

The anniversary comes on the heels of record growth and a continued commitment to legal innovation,…

Creating LINKS: Bringing Together Legal Information and Knowledge Professionals

HBR is proud to introduce the Legal Information + Knowledge Services (LINKS) Conference, a half-day…