
Mark Klender
Managing Director
Mark serves as a managing director in the Strategy + Operations practice within the Advisory business at HBR Consulting (HBR) and leads HBR’s Law Firm of the Future initiative. Mark has over 25 years of experience partnering with clients to advance strategy and transformations, spanning operating model and service delivery strategy, strategic cost management, location strategy, real estate, and transformation program management.
Prior to joining HBR, he led a law firm advisory practice at Deloitte. Mark has served a broad range of clients across industries, with a focus on the technology, consumer products, and legal sectors. He has written and spoken extensively on service delivery strategy, economic competitiveness, cost management, real estate, and location strategy. He was a contributing author for Deloitte’s Biennial Global Shared Services Survey Report.
Latest from Mark Klender
December 30, 2022
2022 HBR Law Firm Billing and Revenue Cycle Survey: Key Takeaways
December 22, 2022
Legal Tech’s Milestones for the Business of Law and Remote Work in 2022
Legaltech News
December 22, 2022
Top 2023 Procurement Priorities for Law Firms
December 22, 2022
2022 Law Firm Procurement Survey Executive Summary
December 19, 2022
2022 Legal Lab Executive Summary
December 16, 2022
Law Departments Expect Law Firm Rate Hikes, but They’re Ready to Push Back
Corporate Counsel
December 15, 2022
In-House Hiring Market Stays Robust as Companies Move Ahead With Cautious Optimism
Corporate Counsel
December 12, 2022
‘Collision Course’: Rising In-House Workloads Run Up Against Cost-Cutting Mandates
Corporate Counsel