
Mark Klender
Managing Director
Mark serves as a managing director in the Strategy + Operations practice within the Advisory business at HBR Consulting (HBR) and leads HBR’s Law Firm of the Future initiative. Mark has over 25 years of experience partnering with clients to advance strategy and transformations, spanning operating model and service delivery strategy, strategic cost management, location strategy, real estate, and transformation program management.
Prior to joining HBR, he led a law firm advisory practice at Deloitte. Mark has served a broad range of clients across industries, with a focus on the technology, consumer products, and legal sectors. He has written and spoken extensively on service delivery strategy, economic competitiveness, cost management, real estate, and location strategy. He was a contributing author for Deloitte’s Biennial Global Shared Services Survey Report.
Latest from Mark Klender
April 28, 2022
HBR Consulting Report on Law Firm Library Priorities for 2022 and Beyond
Library Boy Blog
April 26, 2022
After a Windfall of Profits, How Will the Am Law 100 Invest in Future Success?
American Lawyer