Charting a New Course for Litigation Support

  |  August 7, 2017

As the legal industry continues to evolve so do the demands and needs of law firms’ internal and external clients. Like many other support functions, litigation support is an area that historically supported one primary business need (i.e., managing e-Discovery), but the role of the service is transitioning due to market changes. Today, law firms…

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Implementing A Layered Defense to Cybersecurity

  |  June 21, 2017

Earlier this year, Legal IT Professionals featured an article co-authored by my colleague James Britt and me that provides a list of cybersecurity best practices global law firms should prioritize in 2017. More specifically, we discussed specific steps law firms can take to address gaps that previously provided hackers with easy…

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BYOD: Roll Out or Roll Back?

  |  January 31, 2017

Managing mobility on an enterprise level can be a daunting and complex task. Each major mobile carrier is continually rolling out new plans and features, discontinuing others and also maintaining their own list of “custom offerings” that many organizations are not aware exist. The vast number of plan options and combinations is staggering — over…

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Library Analytics: Laying the Groundwork for Efficiency

  |  August 29, 2016

Earlier this month, Law360 featured an article by HBR Consulting’s Fahad Zaidi that provides insights into mistakes to avoid when building a law library. More specifically, Fahad explores common missteps that law firms should be aware of when considering data analytics tools and new software for their libraries.

As Fahad points out in…

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Are You Paying Undetected Telecom Overcharges?

  |  July 6, 2016

Much has been reported on the frequency of carrier billing errors, causing telecommunications vendors to inherit a reputation for having ineffective billings departments. And for good reason – it’s been reported that one in five telecom invoices have errors and that 85% of these errors happen to be in the carriers’ favor.

Despite these statistics,…

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Keep Up With the Trends – Succeeding in Today’s Data Center Landscape

  |  November 4, 2015

The data center industry has been undergoing a major transformation over the recent years with new providers offering broader portfolios of robust co-location facilities with mature cloud services at competitive price points. Even in the midst of the industry’s shift, firms continue to recognize data centers as integral components of their overall IT environments.

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Preventing Budget Season Migraines

  |  October 1, 2015

With most of us are wrapping up our second favorite time of year (next to income tax season), we can enjoy a brief lull before the chaos of year-end sets in. What joyous time am I referring to? Budgeting Season of course! Year after year we go through the same…

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5 Keys to Managing Telecommunications Expenses

  |  June 23, 2015

One of the most challenging vendor invoice sets for IT and A/P (Accounts Payable) functions to review, validate and approve on a monthly basis are telecommunications invoices.  The invoices arrive in varying formats, are often hundreds or thousands of pages deep and yet surprisingly shallow with information about the service being invoiced.

As a result,…

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E-Discovery: Meeting Client Demands through Advanced Technology

  |  May 20, 2015

Results of HBR’s Law Firm e-Discovery Strategy Survey

A law firm’s capability to provide electronic discovery (“e-discovery”) services has gone from a novelty to a business necessity. Historically, firms have struggled to find the optimal business model to meet increasing client and business demands.