Lauren serves as a managing director and leads the Strategy + Operations practice within the Advisory business at HBR Consulting (HBR). She has over 20 years of management consulting experience and works with law department and law firm leadership on strategic, process and operational improvement initiatives. Clients value Lauren’s expertise in assisting law departments and law firms to drive transformational efforts that achieve organizational and operational efficiency through the alignment of people, process and technology.
Lauren has been leading the HBR Law Department Survey, a leading source of benchmarking data for law departments, since its inception. Recognized as a thought leader, Lauren publishes and speaks regularly to industry groups on law department and law firm management best practices.
Prior to joining HBR, Lauren was a management consultant in corporate strategy at PwC.
Outside of work, Lauren and her husband are proud parents of four children. She is also actively involved in community initiatives focused on helping children and youth.
Expertise: Benchmarking / Law Department Operations / Law Firm Operations / Mergers + Acquisitions / Strategy + Operations
Latest from Lauren Chung
- Legal Lab 2020: An Overview of the Talent Session
- Law Firm of the Future: The Time is Now
- Four Dimensions of an Agile Resourcing Model for Law Departments
- Alternative Legal Service Providers: How are Law Departments Using Them?
- Insights for Law Firms from HBR’s 2019 Law Department Survey
- As Law Departments Push to Contain Costs, the Voice of the Client Should be Influencing Law Firms
- Resource Alignment is a Big Law Department Challenge
- What Should New CLOs Be Doing In Their New Gig?
- Survey: Law Departments’ Legal Spend Stabilizing
- Grading Legal on Operational Excellence
- Survey: How Law Departments Are Working Smarter
- Law Department Spend Tilting In-House
- Secrets To In-House Cost Control
- Becoming the Ultimate Wingman: Aligning Your Law Department with the Corporate Mission (Part 3)
- Know How You Compare: The Importance of Law Department Benchmarks