Charting a New Course for Litigation Support

  |  August 7, 2017

As the legal industry continues to evolve so do the demands and needs of law firms’ internal and external clients. Like many other support functions, litigation support is an area that historically supported one primary business need (i.e., managing e-Discovery), but the role of the service is transitioning due to market changes. Today, law firms... Read More

Implementing A Layered Defense to Cybersecurity

  |  June 21, 2017

Earlier this year, Legal IT Professionals featured an article co-authored by my colleague James Britt and me that provides a list of cybersecurity best practices global law firms should prioritize in 2017. More specifically, we discussed specific steps law firms can take to address gaps that previously provided hackers with easy access to sensitive data.... Read More

BYOD: Roll Out or Roll Back?

  |  January 31, 2017

Managing mobility on an enterprise level can be a daunting and complex task. Each major mobile carrier is continually rolling out new plans and features, discontinuing others and also maintaining their own list of “custom offerings” that many organizations are not aware exist. The vast number of plan options and combinations is staggering — over... Read More

Library Analytics: Laying the Groundwork for Efficiency

  |  August 29, 2016

Earlier this month, Law360 featured an article by HBR Consulting’s Fahad Zaidi that provides insights into mistakes to avoid when building a law library. More specifically, Fahad explores common missteps that law firms should be aware of when considering data analytics tools and new software for their libraries. As Fahad points out in the article,... Read More

Are You Paying Undetected Telecom Overcharges?

  |  July 6, 2016

Much has been reported on the frequency of carrier billing errors, causing telecommunications vendors to inherit a reputation for having ineffective billings departments. And for good reason – it’s been reported that one in five telecom invoices have errors and that 85% of these errors happen to be in the carriers’ favor. Despite these statistics,... Read More

Keep Up With the Trends – Succeeding in Today’s Data Center Landscape

  |  November 4, 2015

The data center industry has been undergoing a major transformation over the recent years with new providers offering broader portfolios of robust co-location facilities with mature cloud services at competitive price points. Even in the midst of the industry’s shift, firms continue to recognize data centers as integral components of their overall IT environments. With... Read More

Adopting E-Discovery as a Business Process to Reduce Litigation Costs

  |  October 22, 2015

I recently participated in a podcast series to offer insight into how corporate legal departments can better manage their litigation spending by restructuring their e-discovery strategy. Aiming to alleviate some of the pain associated with e-discovery, the panel and I discussed the use of analytics in cutting costs and the value of approaching e-discovery as... Read More

Preventing Budget Season Migraines

  |  October 1, 2015

With most of us are wrapping up our second favorite time of year (next to income tax season), we can enjoy a brief lull before the chaos of year-end sets in. What joyous time am I referring to? Budgeting Season of course! Year after year we go through the same process and yet somehow it... Read More

5 Keys to Managing Telecommunications Expenses

  |  June 23, 2015

One of the most challenging vendor invoice sets for IT and A/P (Accounts Payable) functions to review, validate and approve on a monthly basis are telecommunications invoices.  The invoices arrive in varying formats, are often hundreds or thousands of pages deep and yet surprisingly shallow with information about the service being invoiced. As a result,... Read More

E-Discovery: Meeting Client Demands through Advanced Technology

  |  May 20, 2015

Results of HBR’s Law Firm e-Discovery Strategy Survey A law firm’s capability to provide electronic discovery (“e-discovery”) services has gone from a novelty to a business necessity. Historically, firms have struggled to find the optimal business model to meet increasing client and business demands. The perceived value of reviewing documents has declined over time while... Read More

Protect Your Company’s Reputation with Technology & Best Practices in Today’s Complex E-Discovery Environment

  |  May 5, 2015

Bobbi Basile recently participated on a distinguished webcast panel exploring how standardizing e-discovery processes supported by metrics, role clarity and technology can protect a company’s brand while also reducing its legal spend.  According to Exterro’s 2015 Federal Judges Survey on E-Discovery Best Practices and Trends, many legal professionals need significant improvement in the area of... Read More

A Winning Strategy to Developing a Corporate Legal Hold Playbook

  |  February 12, 2015

A legal hold is the term used to describe the actions an organization must take in order to preserve all forms of relevant information when a legal obligation arises; it is the first critical step in an effective electronic discovery program. While much has been written about the legal requirements and the pitfalls of failing... Read More

Buried in the Stacks: Uncovering and Conveying the Value of Your Law Library

  |  January 26, 2015

Law firm libraries provide essential business services that are often overlooked by leaders of their organizations. While it may be tempting to assume that firm leadership is to blame for the oversight, the issue often lies in communication gaps that exist between law libraries and firm stakeholders. Historically, senior administrative leaders were partners that directly... Read More

E-Discovery Operations Trends: Learning to Walk Before You Run

  |  January 9, 2015

The majority of companies report that Law Department e-Discovery operations are still in the adolescence stage of maturity. To supplement our annual Law Department Survey, we’ve initiated quarterly Flash Surveys on hot topics across key areas of the legal market. Our first Flash Survey identified trends in law department e-Discovery operations and focused on 2015... Read More

Ten Take-Aways from Georgetown Law’s Advanced eDiscovery Institute

  |  December 2, 2014

Evolving case law, new proposed rules and technology advances provided no shortage of complex topics at this year’s conference. The Annual Georgetown Advanced eDiscovery Institute never fails to deliver engaging topics that are top of mind for lawyers and technologists practicing in the electronic discovery realm. The industry has experienced a number of innovation milestones... Read More

Why We Should Pay Attention to HP WorkSite @ILTA

  |  August 17, 2014

In mid-June, I had the pleasure of attending a series of HP hosted User Group Events.  Of the four in this series, I was able to participate in Washington DC, New York and Toronto.  Although they represent very different demographics, there were many areas of commonality. The few notable differences focused mainly around the cloud... Read More