As soon as we start to describe and measure a process, we begin to see things that could be improved, either in the client’s eyes or the firm’s/department’s eyes or both. In fact, most of our processes have areas where costs or time can be reduced thus allowing for improved outcomes. This benefits BOTH the client and the firm/department.

This orientation to Lean Sigma will provide you with an introduction to build your knowledge about process improvement, helping you drive your firm to competitive advantages in the market.

Specific topics to be covered include: 

• Hear about how Lean Sigma is a method for improving any process in the firm including: 
  • Client development and service delivery
  • Billing and collections 
  • Document management 
  • Technology roll outs 
  • Firm events 
  • Lateral integration 
  • Employee on-boarding 
  • Facilities management 
  • Professional development 
  • Practice specific processes 
• Gain an understanding of where to begin with your firm’s process management strategy and some best practices 
• Learn how Lean Sigma ties in with the ACC Value Challenge

Who Should Attend: 

• Managing Partners 
• Chief Operating Officers 
• Chief Financial Officers 
• Client Service Partners 
• Human Resource Officers and Directors 
• Practice Group Leaders and Department Chairs 
• Practice Group Managers 
• Chief Information Officers 
• Chief Marketing and Business Development Officers 
• Professional Development Directors 
• Finance and Billing Directors and Managers 
• Facilities Directors and Managers 
• Six Sigma Project Leaders 
• Project Managers 
• In House Counsel